International Telesolutions

When it's your call,
and your image is on the line,
XACT is your best outsourcing solutions partner.

XACT TeleSolutions provides specialized communications and call handling solutions for over 20,000 customers. For 35 years we have partnered with our clients to help them achieve their targeted business objectives, increase revenue, lower costs and improve customer relationships. Voice-Over-IP call center technology, our nationwide network, systems and direct integration and extraordinary people has established XACT as a premiere service provider to America's leading organizations.

We invite you to learn how XACT can create efficiencies, save you money and improve your organization's communication.

We gather the information you need.

We extract from the caller the information you need in assisting them. XACT can also interface with service and dispatch software you may already use internally to help provide drivers, technicians and engineers information they need on the fly.

Managing on-call personnel and their schedules.

Sophisticated XACT technology allows the easy, flexible management of call-personnel, whether you have 1 or 50,000. Internet driven technology allows this software to be accessed from any web browser at any place in the world, 24 hours a day. Our software then integrates seamlessly into your call processing application, completing the solution. In addition, you can interactively change and update schedules on the fly, never having to worry that the wrong on-call technician or engineer will be contacted.

We're right on top of that.

We're not only reactive to your customers needs, but we are also proactive. We'll not only take the originating call and dispatch it to your employees, but we will also follow up with the customer to ensure their satisfaction was achieved. This valuable information can help you gauge your customers level of satisfaction and give you feedback that can help improve your business or offer rewarding feedback to your employees.